The job responsibilities of Research Administrators transform rapidly. We work in an environment where we must adapt to frequent changes. Work processes that have guided us for years, can suddenly become inefficient. This session introduces participants to the DMAIC (Define, Measure, Analyze, Improve, Control) cycle, which uses data to improve business processes. During the first half, we will outline the various parts of the cycle and give examples. We will focus mainly on utilizing simple tools in Excel to analyze the data with as little statistics as possible. The second half of the session will be spent as a discussion group, so participants can work together to identify processes that need improvement and strategize steps they can take to define and measure the chosen processes.
Content Level: Intermediate
Learning Objectives:
- Exposed to the concepts of DMAIC and corresponding topics
- Learn how these processes can be used in Research Administration
Speaker(s): Teresa Cameron, Post-Award Administrator, School of Pharmacy, University of Pittsburgh; Angela Yost, Pre-Award Administrator, School of Pharmacy, University of Pittsburgh