Room: Ben Franklin Room (HH218)
Presenter(s): Jim Riley, CRA, SHRM-SC, University of Pennsylvania; and Eric Witze, PhD, Associate Professor of Cancer Biology, University of Pennsylvania
While we've spent periods of our career in a variety of central and school-level roles, our experience in research administration has largely been spent working closely with PI's in a departmental capacity. We have found the close contact with PI's to be rewarding, inspiring and truly collaborative. As larger institutions frequently have multiple layers of research support offices, it can be challenging to maintain this close connection across all levels. Understanding the PI's needs, what drives them, how they consume information and what makes their lives easier are key to building a successful support office. Gaining insight into the things they struggle with, as each strives to run what amounts to their own small business, can help bolster the understanding of how the various SME offices dovetail with the research at the ground level. We have presented the department administrator as a combination of financial planner/analyst, budget specialist, transaction manager, personnel manager, frontline compliance officer, purchasing agent, first-tier regulatory support, etc.. In this session, we will explore how all of these rolls intersect with the PI, their lab staff and central offices.
Content Level: Basic
Learning Objectives:
- Offer insight into the needs of a PI in building and sustaining a successful lab.
- Presenting best practices to facilitate information exchange between PI's, their department administrators and central staff.
- Building an atmosphere of customer service to maximize a PI's mission-oriented effort.