Time: 3:45pm to 5:00pm
Content level: Advanced
Each of us will at some stage be in a position where we must deal with a difficult person in our office, in our institution, or from an external partner. These interactions, if not dealt with well, can become a source of anxiety, and decreased satisfaction and job productivity. This session will examine how to recognize when we and/or others create difficult situations, strategies for dealing with difficult people and situations, dealing with aggression, and shifting the balance of power.
- To recognize the roles, we play as leaders, in contributing to and/or escalating office conflict situations.
- To develop essential communication skills to deal effectively with complex personalities and situations so that we can mitigate circumstances that have a potentially detrimental impact on the research office.
Speaker(s): Debra Schaller-Demers, MSOM, Director, Research Outreach and Compliance Tri-I RCR Course Director Administrative Member, Tri-SCI ESCRO IACUC, IBC, and Export Control Administration, Memorial Sloan Kettering Cancer Center This document has been edited with the instant web content composer. The online instant HTML converter make a great resource that will help you a lot in your work. Save this link or add it to your bookmarks.